What is one responsibility of the supervisor when a work refusal occurs?

• A. To immediately resolve the issue
• B. To investigate the circumstances of the refusal
• C. To inform upper management only
• D. To provide alternate work options

Answer: (B)

When a work refusal occurs, one of the primary responsibilities of a supervisor is to investigate the circumstances of the refusal. This is crucial because understanding the reasons behind a worker's refusal to perform work can help identify potential safety hazards or violations of health and safety standards in the workplace. By thoroughly examining the situation, the supervisor can gather facts, consult with the employee about their concerns, and take the appropriate steps to address any dangers that may exist. This investigation is not only important for resolving the immediate issue but also for preventing similar occurrences in the future, ultimately fostering a safer work environment.

Investigating allows the supervisor to act within legal and organizational protocols, ensuring that proper measures are taken to protect workers' rights and well-being. This approach reflects a commitment to safety and compliance with occupational health and safety regulations, allowing the supervisor to fulfill their role effectively.